Returns & Product Issues

 

– Please note that paid orders cannot be canceled, please double check what you will pay (you can only return the item when you receive it)

– Buyer can return the item within 7 days after the item is delivered (With the requirement of unused and original product with accessories)

– Customer have the right to return the product within 30 days if the product has a problem and do not want warranty or support from Us .

+ request to provide evidence of the machine’s defect with videos and pictures, we will receive and verify through pictures before asking the customer to send it back.
+ If through the video and images we cannot confirm whether the machine’s fault is due to the manufacturer or the user, we will request that the machine be sent back to the manufacturer for accurate determination.
+ We will provide a detailed analysis of the fault and then make the final decision on returning the goods and refunding.

– When the buyer returns the goods, we will refund via paypal

– The cost of returning the goods and the costs related to the return of the goods will be paid by the buyer

– A return address will be provided to the buyer depending on the country (return address will be emailed to the buyer)

– If the product has been used and the buyer still wants to return the product in addition to shipping and tax costs, we will apply a recovery fee for used products of 30% of the product value.