Our products are specialized products that require knowledge and understanding in the field of engraving, so please make sure you really have the skill and knowledge in engraving or using before buying.

•  Ask us any questions you need to clarify before making a purchase via email, whasapp or facebook live chat displayed on the website
• After choosing the product you need, please double check it one last time before deciding to pay (the order cannot be canceled, you can only return it when you receive it)
• After we receive the order and payment , the order will be processed in 1-3 business days .
• We are currently offering 2 shipping methods :

+ Standard shipping at cost saving time 15 – 21 business days ( The tracking number only works when the package arrives in the receiving country) .

+ UPS express shipping 5 – 7 business days .

• The buyer will pay for the customs or related costs in the destination country.
• The buyer can return the item within 7 days of receiving the item (the return costs are to be paid by the buyer).
• User manuals will not be included (instructions will be updated on our website).

Thank you for your interest in our engraving machine.